Shipping Policy
Last updated: January 26, 2026
Welcome to Hearthstone. We are committed to ensuring your home textiles arrive safely, efficiently, and in pristine condition. Please review our shipping policy below to understand our fulfillment timelines, delivery expectations, and transit procedures.
1. Processing and Fulfillment Time
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Order Verification & Preparation: All orders are subject to verification, quality inspection, and packaging. Standard orders are typically processed and dispatched from our fulfillment center within 1 to 3 business days (Monday through Friday, excluding federal holidays and weekends).
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Peak Season Delays: During high-volume periods, such as major holidays, promotional events, or seasonal collection launches, processing times may be extended by an additional 2 to 4 business days. We appreciate your patience as we prepare your sanctuary essentials.
2. Shipping Rates, Methods, and Transit Estimates We partner with major reliable carrier networks to ensure secure delivery. Shipping costs are dynamically calculated at checkout based on the delivery destination, package weight, and chosen service level.
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Standard Ground Shipping (5–10 business days): Available for all continental U.S. orders. Delivery takes between 5 to 10 business days following the dispatch date.
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Complimentary Shipping Threshold: Hearthstone offers free standard shipping on all qualifying orders over $75 (calculated after any applicable discounts or promotions are applied and before taxes).
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Expedited Shipping: Where available, expedited shipping options can be selected at checkout for faster transit times; however, processing time still applies prior to carrier handover.
3. Order Tracking Once your order has been packed and leaves our warehouse, you will receive a shipment confirmation email containing your tracking number and a direct link to monitor your package's transit journey. Please allow up to 48 hours for the carrier's tracking portal to update after receiving your notification.
4. Address Accuracy & Modifications
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Customers are solely responsible for entering the correct and complete shipping address at checkout (including apartment, suite, or unit numbers).
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If you notice an error in your shipping details, please contact our support team at support@hearthstone.com within 2 hours of placing your order. Once an order enters our fulfillment workflow or is handed over to the carrier, we are unable to intercept, reroute, or alter delivery addresses. Hearthstone is not responsible for packages shipped to incorrect addresses provided at the time of purchase.
5. Shipping Restrictions & P.O. Boxes We currently ship to residential and commercial addresses throughout the United States, including Alaska, Hawaii, and U.S. Territories. Standard shipping to P.O. Boxes and APO/FPO addresses is supported via USPS, though transit times to these locations may occasionally exceed standard estimates.
6. Lost, Stolen, or Delayed Shipments
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Carrier Delays: While we strive to meet our 5–10 business day delivery window, external factors such as severe weather, carrier network congestion, and regional service interruptions can occasionally cause delays. Hearthstone is not financially liable for carrier transit delays once the package has left our facility.
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Marked as Delivered: If tracking confirms your package has been delivered but you cannot locate it, please check with household members, leasing offices, or neighbors, and inspect common delivery spots. If the package remains unlocated after 48 hours, please reach out to the carrier directly to file a tracer claim. Hearthstone is not responsible for packages stolen or lost from unsecured delivery locations after official carrier confirmation of delivery.
7. International Shipping & Customs At this time, Hearthstone operates primarily within the United States. For inquiries regarding international shipments, special freight handling, or wholesale requests, please contact support@hearthstone.com prior to placing your order.